Contact SID for appointments and information on student services.
Exeter: 0300 5550444
sid@exeter.ac.uk
Penryn: 01326 371800
info.penryn@exeter.ac.uk
Sleep habits
Tips to support wellbeing
Your health and welfare
At the University of Exeter we place a very high priority on your health and wellbeing. If you have a problem or something you want to talk about there is support available for you – you will never need to deal with anything alone. Get in contact with someone whenever you need any help.
It is important to register with one of the Student Health Centres or a Doctor's Surgery near your accommodation. All of our health centres have doctors and nurse practitioners and can help with medical problems as well as those related to University life, including exam stress, change in lifestyle etc.
Streatham Campus Health Centre
You can register with the Student Health Centre online before you get here, or in person when you arrive. For additional information please visit the Health Centre homepage.
Phone: (01392) 676606
The NHS app
The Student Health Centre recommends you download the NHS app, which gives you access to a range of services including booking appointments, getting medical advice via 111, ordering repeat prescriptions and viewing your medical records.
St Luke's Campus
If you are studying at St Luke's Campus, or if you will be living at Rowancroft, we recommend you register with The Heavitree Practice which is your closest Doctor's Surgery.
Penryn Campus
Doctors clinics are available on Penryn Campus in the Student Health Centre from Monday to Friday. You will need to register with the Penryn Surgery and book an appointment online in advance. The doctors' also consult with students either by phone or in person from the main surgery in Penryn. When you know your termtime address you can register with Penryn Surgery here.
If you will be living in Falmouth, The Compass team will have details about other local doctor surgeries in Falmouth.
Out of Hours medical care
If you need urgent medical care when your Doctor's Surgery is closed, contact NHS Direct on 111.
Vaccinations
Wherever possible, it is recommended that all students under the age of 25 receive the Meningitis ACWY vaccine before coming to university and you should also ensure you have had two doses of the Measles Mumps and Rubella (MMR) vaccination before you join us. If you have not received these, or are unsure, we suggest discussing this with your doctor. International students should discuss with their doctor in their home country what vaccinations are recommended for living in the UK.
International students
Find out what healthcare you can access when you are in the UK.
The Accessibility staff offer advice and assistance to students with additional needs, including:
- specific learning difficulties such as dyslexia or dyspraxia
- physical disabilities
- long term medical conditions such as epilepsy, diabetes or arthritis
- Autism
- visual or hearing impairments.
Exeter – AccessAbility
Contact the Accessibility Team
Telephone: 0300 555 0444
Email: Accessability@exeter.ac.uk
Visit: Register with AccessAbility.
Cornwall – Accessibility Services
Contact the Accessibility Team
Telephone: 01326 370 460
Email: accessibility@fxplus.ac.uk
Visit: Accessibility and Inclusion
Wellbeing Services
The Wellbeing Services teams are made up of counsellors and mental health practitioners. They can offer a range of online and in person services to support students personally and in their studies.
Phone: 01392 724381
Email: wellbeing@exeter.ac.uk
Phone: 01326 370460
Email: studentservices@fxplus.ac.uk
Chaplaincy
The Chaplaincy is a team of people from different faiths working together to serve the whole University community. Our Chaplains are always happy to talk about issues of faith or any personal matter in confidence.
Phone: 01392 723649 or 01392 725858
Email: chaplaincy@exeter.ac.uk
Email: chaplaincy@fxplus.ac.uk
Advice Units
The Advice Units provide free, impartial and confidential advice and information on a range of issues including housing, money, academic support and health and wellbeing.
Exeter - Students' Guild Advice Unit
Phone: 01392 723520
Email: advice@exeterguild.com
Cornwall - The SU Advice Service
You can make an appointment with an adviser here: https://www.thesu.org.uk/welfare/
Email: advice@thesu.org.uk
Nightline (Exeter campuses)
Nightline is a confidential listening and information service run by students for students. Available 8pm to 8am during term time, Nightline are there to listen to anything you'd like to talk about.
Phone: Their telephone number can be found on the back of all student ID cards.
Skype: exeterstudentnightline.
Instant messenger: available on their website during opening hours.
Exeter - Residence Life Mentors
Living away from home in a new city (or country) can bring new challenges, so every student living in our university accommodation in Exeter is assigned a Residence Life Mentor who has experience of student life. Overnight, members of the Residence Life Night Patrol support Estate Patrol Security by visiting residences. If you have a problem late at night they will be able to assist you.
Email: residencelife@exeter.ac.uk
Exeter - Community Engagement Team
Community Engagement Officers support the integration between students and other Exeter residents.
Penryn Campus
Halls Support
Glasney Lodge reception is open 24 hours a day for any students living in Glasney Student Village who need assistance. You can call the team at any time on 01326 253503 or for general enquiries email halls.help@fxplus.ac.uk
Campus safety and Support
The safety and support team are also available 24/7 on 01326 255 875. For emergency first aid they can be contacted on 01326 254 444.
Penryn - ResLife
The ResLife team host a calendar of social activities for students living in halls of residence, both on and off campus, and are a friendly face in halls for signposting you to relevant wellbeing and support services.
For updates follow:
Instagram: @fxreslife
Facebook: www.facebook.com/FXResLife
Safe Zone
SafeZone is our free app based system for staff and students that enhances your personal safety and connects you directly to your campus security team. It provides a quick and easy way for users to alert the security team if you ever need urgent help when you're on campus.
Students in Cornwall will need to add ‘FX Plus’ as an organisation to make sure the app works on all of our campuses. This is quick and easy to do: once you’re logged in to the app using your University of Exeter credentials, go to “add organisation” and search for ‘FX Plus’.
Visit the Your studies page for information on study support.
The University of Exeter strongly supports education and proactive action in respect of a safe campus and University environment and expects our students to conduct themselves with safe and respectful behaviours. Therefore, we strongly encourage all students to complete the consent training prior to starting at the University.
We also offer the expert resources assembled by our partners at Somerset and Avon Rape & Sexual Abuse Support (SARSAS). This material has been created to speak to all groups and types of people and we are in full support of the messages and resources provided by SARSAS as useful tools to help guide and advise University of Exeter students. Visit PausePlayStop.
If you are affected by the content or subject matter of the material linked above, then please be aware that avenues of support are available to you:
- University of Exeter, Exeter campuses: Wellbeing Services
- University of Exeter, Cornwall campuses: Wellbeing Services
Student Health Centres
Sexual Health: Local
- The C-Card condom distribution service lets young people aged 13-24 access free condoms. You need to register for a C-Card to access the service. Cornwall service | Devon service
- If you are aged 25 or over, you can still access free condoms from any Brook clinic or The Eddystone Trust, also purchase condoms via the NHS Freedoms Shop.
- Further information for men who have sex with men.
- All forms of contraception, including long-acting contraception, are available free from your doctor, student health centre or sexual health clinic. Find a service in Devon | Find a Service in Cornwall Sexual Health Service.
- Emergency hormonal contraception (EHC) is available free from your GP, Student Health Centre, most pharmacies and sexual health clinic. Along with EHC you should also be offered a chlamydia screening test. Find a service in Devon | Find a Service in Cornwall Sexual Health Service.
- Sexually transmitted infection (STI) tests can miss things in the 2 weeks following unprotected sex. The best time to test is 2 weeks after a risk. In the meantime, either abstain or use a condom. Chlamydia screening is available for people under 25 at your doctor or pick up a self-testing kit from the Student Health Centre, most pharmacies or order online. Always seek advice sooner if you are experiencing symptoms. For further information or an appointment at sexual health clinic: www.devonsexualhealth.co.uk
- Sexual Health Services in Cornwall are provided by Brook Cornwall & the Isles of Scilly. The Eddystone Trust also offer HIV and sexual health advice.
Sexual Health Line from the Family Planning Association
Phone: 0300 123 7123
Free and confidential service on all aspects of sexual health.
Monday-Friday: 9am-8pm
Weekends: 11am – 4pm
Sexual Assault
Devon Rape Crisis
Devon Rape Crisis Helpline: 01392 204174
Email: support@devonrapecrisis.org.uk
Sexual Assault Referral Centres (SARCs)
Devon, Cornwall & Isles of Scilly Helpline: 0300 303 4626
Women’s Centre Cornwall Rape & Sexual Abuse Helpline & Domestic Abuse Helpline
Phone: 01208 77099
Rape Crisis England and Wales
Rape Crisis Support Line
Phone: 0808 500 2222
The Survivor Pathway - Sexual Violence Support Services
Survivors UK male rape & sexual abuse
Email: help@survivorsuk.org
Support for estranged students
Will you be studying without the support of a family network?
The university can support you in the following areas: financial, accommodation, wellbeing and careers and employability.
Find out about support for estranged students.
If you’re unsure whether you are an estranged student, or what you may be eligible for please contact:
Rachel Farmer (Exeter) - Welfare Consultant, Widening Participation
Alex Lewis (Penryn) - Education Welfare Manager
Support for student carers
Do you have caring responsibilities for a family member? We recommend that you get in touch by completing the self-referral carers declaration form. After submitting the form, our designated contact will be in touch to offer advice on how the University can support you.
The University can support you in the following areas: financial, academic, wellbeing and careers and employability.
Students with caring responsibilities
If you’re unsure whether you are a student carer, or what you may be eligible for please contact:
Rachel Farmer (Exeter) - Welfare Consultant – Widening Participation
Alex Lewis (Penryn) - Education Welfare Manager
The Students’ Guild Advice Unit and Falmouth and Exeter Students' Union’s Advice Service can also provide confidential and unbiased guidance with any academic or wellbeing issues that may arise. Contact them via email below.
All students are expected to complete our Equality, Diversity & Inclusion and Consent training. This training is an important step in ensuring everyone feels welcome and included at our University and you, as students, are central to this.
We realise that some students will already have deeper knowledge about the topics covered but these are introductory modules designed to ensure all students have a foundational understanding of these key issues. There will be opportunities to further explore these important topics throughout the year.
Exeter, Falmouth and Penryn are generally safe places to live but it’s always best to be aware of how best to keep yourself and others safe, and who you can contact if you need help.
Our Stay Safe webpages provide information, advice and guidance on how to have fun whilst staying safe and being respectful.
Our commitment
Welcome! You’re now a member of an inclusive and diverse university community of people from a wide range of backgrounds and from right across the world. Congratulations on achieving your place – our aim while you’re here is to help you to thrive and achieve your academic and personal goals.
We take pride in being an inclusive community which gives us all the opportunity to meet, study and live with lots of people with different perspectives and experiences. This enriches all of our learning experiences, as well as benefitting your studies and helping prepare you for your future career. Our community is built upon strong values of empathy, compassion and respect for all and we’re very pleased that you are part of our community.
We are committed to an inclusive environment which supports equality of opportunity, values diversity and where everyone can study, work and have fun without discrimination and harassment. Being an Exeter student means that you commit to treating individuals with kindness, dignity and respect.
Speak Out
Everyone has a right to be treated with respect and dignity and we want all our campuses to be inclusive spaces that enable that. Please use Exeter Speak Out to report any unacceptable behaviour that you witness or experience, such as bullying, intimidation, harassment or discrimination. If for example you experience racism, sexism or homophobia then please report it.
There are three ways you can do this - anonymously, informally, and formally. Please report any incidents so we can support those who are affected and get a clear picture of what is happening in our community so we can take action.
For more information about our work on Equality, Diversity and Inclusivity check our EDI webpages.