Current students
Penryn campus-based University of Exeter students can seek assistance from both the Info Point, based in Peter Lanyon Building, and The Compass Helpdesk, located in the Library. No matter where you go, you will find patient and friendly staff who can either answer your query immediately or put you in contact with someone who can resolve your issue quickly.
Info Point
The Info Point should be the first point of contact for all academic queries.
E-mail: info.penryn@ex.ac.uk
SID-online portal: https://sid.exeter.ac.uk/aspx_shared/login.aspx
Location: Peter Lanyon building
Telephone: +44 (0)1326 371800
The Compass Student Helpdesk
The Helpdesk assists both University of Exeter and Falmouth University students with any aspect of university life whether it's a quick query or they require specialist support.
Portal: http://compass.fxplus.ac.uk
Email: compass@fxplus.ac.uk
Location: Exchange Building, Level 1, Library
Telephone: 01326 370460
Campus Safety and Support
Our Safety and Support Team are here to help students and staff feel safe on Campus. They can help with first aid, welfare and security concerns. They are available 24/7.
Location: Glasney Lodge behind Koofi
Telephone: 01326 254444
SafeZone, the free on-campus safety app provides a quick and easy way to contact the Safety and Support team if you ever need urgent help while you’re on Penryn Campus.
In an emergency dial 999.
Facilities and Services
Falmouth Exeter Plus manages and/or delivers all shared services at the Penryn Campus on behalf of Falmouth and UoE, and some services at the Falmouth and Truro Campuses.
All new International fee paying and exchange/Study Abroad students at the University of Exeter Cornwall campuses will be automatically allocated a Global Chum to help you settle in.
What does a Global Chums Cornwall mentor do?
Your Global Chum mentor is there to help answer any questions you may have before you arrive, and to help you settle into life on campus as quickly as possible. We arrange social activities from the point you arrive on campus, up to the Christmas holidays. For students arriving in January, we also offer the scheme to help you settle into university life quickly, and make the most of your time here in Cornwall.
How do I request a Global Chum mentor?
You will be contacted automatically in late August by your mentor. There is no need to sign up. If you haven’t heard from your mentor by the start of September, please email globalchums-cornwall@exeter.ac.uk.
How can I find out what’s going on?
Join our Facebook group for all the updates on our socials and activities throughout the year.
Become a Global Chums Mentor
Are you a returning University of Exeter student, studying in Cornwall? Apply now to be a Global Chums Mentor. Applications are welcome from all students with an international outlook or interest. Find out more here.
