Residence receptions
Your residence reception is your first port of call if you have any questions about your room or need to report a maintenance issue.
If you have a room move query, please refer to our Moving rooms or residences page.
Collecting keys:
If you’re arriving to collect your keys when reception is closed, please go to your residence and then call Estate Patrol on 01392 723999 and they will come to give you your room key.
If Estate Patrol are dealing with an emergency at the time, they could be delayed in reaching you, but please continue to wait for them.
Please note - if you are living at Point Exe then out of hours key collection arrangements will differ. You should speak to the reception team ahead of your arrival to ensure appropriate arrangements can be made for you.
Charges for replacement keys and locks can be found on the Damage and Misconduct page.
Most receptions look after several residences in an area. See below to find the relevant contact details for your reception:
Bridestowe House Reception is part of UPP and covers the following residences:
- Lafrowda
- Rowe House
- St German's (Chagford, Lydford, Christow and Widecombe)
- Spreytonway
Address:
Bridestowe House
St German's Road
Exeter
EX4 6TL
Contact:
01392 723905
Bridestowehouse@exeter.ac.uk
Term Time Opening Hours: 08:00 – 20:00 (Mon-Fri)
Opening times may vary at different vacation times.
Christmas Vacation 2024 Opening Hours:
| Date | Opening Hours |
|---|---|
| Mon 9 - Sun 15 Dec | 08:00 - 20:00 (Mon-Fri only) |
| Mon 16 - Sun 22 Dec | 08:00 - 20:00 (Mon-Fri only) |
| Mon 23 Dec | 09:00 - 17:00 |
| Tue 24 Dec | 09:00 - 16:00 |
| Wed 25 Dec | Closed |
| Thu 26 Dec | Closed |
| Fri 27 Dec | 09:00 - 17:00 |
| Sat 28 & Sun 29 Dec | Closed |
| Mon 30 Dec | 09:00 - 17:00 |
| Tue 31 Dec | 09:00 - 16:00 |
| Wed 1 Jan | Closed |
| Thu 2 & Fri 3 Jan | 09:00 - 17:00 |
| Sat 4 Jan | Closed |
| Sun 5 Jan | 11:00 - 19:00 |
| Mon 6 Jan | Normal term-time hours resume |
Out of hours, keys can be returned in the following:
- Lafrowda - in the L Block laundry room located next to Bridestowe House reception
- Spreytonway – key box on the wall of Spreytonway laundry
Faults can also be reported using the Home at Halls app.
Find out where to collect your post and parcels, and how to have post addresses to you on your residence webpage.
Ross House Reception is part of UPP and covers the following residences:
- Birks Grange Village Self Catered (F-Q)
- Duryard
- Moberly
Address:
Ross House
Birks Grange Village H Block
New North Road
Exeter
EX4 4GE
Contact:
01392 726230
rosshouse@exeter.ac.uk
Term Time Opening Hours: 08:00 – 20:00 (Mon-Fri)
Opening times may vary at different vacation times.
Christmas Vacation 2024 Opening Hours:
| Date | Opening Hours |
|---|---|
| Mon 9 - Sun 15 Dec | 08:00 - 20:00 (Mon-Fri only) |
| Mon 16 - Sun 22 Dec | 08:00 - 20:00 (Mon-Fri only) |
| Mon 23 Dec | 09:00 - 17:00 |
| Tue 24 Dec | 09:00 - 16:00 |
| Wed 25 Dec | Closed |
| Thu 26 Dec | Closed |
| Fri 27 Dec | 09:00 - 17:00 |
| Sat 28 & Sun 29 Dec | Closed |
| Mon 30 Dec | 09:00 - 17:00 |
| Tue 31 Dec | 09:00 - 16:00 |
| Wed 1 Jan | Closed |
| Thu 2 & Fri 3 Jan | 09:00 - 17:00 |
| Sat 4 Jan | Closed |
| Sun 5 Jan | 11:00 - 19:00 |
| Mon 6 Jan | Normal term-time hours resume |
Out of hours, keys can be returned in the following:
- Birks Grange Village blocks F to Q - in H Block laundry
- Duryard – key box on the wall of Duryard laundry
- Moberly - key box on the wall of Moberly laundry
Faults can also be reported using the Home at Halls app.
Find out where to collect your post and parcels, and how to have post addresses to you on your residence webpage.
Birks Grange Reception covers the following residences:
- Birks Grange Village Catered (A-E blocks)
- Cook Mews
- King Edward Court
- Llewellyn Mews
- St David's (Brunel Close and Kingdom Mews)
Address:
Birks Grange Village
New North Road
Exeter
EX4 4PQ
Contact:
01392 725180
birksgrange@exeter.ac.uk
Term Time Opening Hours: 08:00 – 20:00 (Mon-Fri)
Opening times may vary at different vacation times.
Christmas Vacation 2024 Opening Hours:
| Date | Opening Hours |
|---|---|
| Mon 9 - Sun 15 Dec | 08:00 - 20:00 (Mon-Fri only) |
| Mon 16 - Fri 20 Dec | 08:30 - 16:00 |
| Sat 21 - Sun 22 Dec | Closed |
| Mon 23 Dec | 08:30 - 16:00 |
| Tue 24 Dec | 08:30 - 16:00 |
| Wed 25 Dec | Closed |
| Thu 26 Dec | Closed |
| Fri 27 Dec | Closed |
| Sat 28 & Sun 29 Dec | Closed |
| Mon 30 Dec | Closed - but a duty member of staff will be on site and contactable via Estate Patrol |
| Tue 31 Dec | Closed - but a duty member of staff will be on site and contactable via Estate Patrol |
| Wed 1 Jan | Closed |
| Thu 2 & Fri 3 Jan | 08:30 - 18:00 |
| Sat 4 Jan | 10:00 - 18:00 |
| Sun 5 Jan | 08:30 - 22:00 |
| Mon 6 Jan | Normal term-time hours resume |
Out of hours, keys can be returned in the key drop-off box outside the front door to Birks Grange Central Block Reception.
Find out where to collect your post and parcels, and how to have post addresses to you on your residence webpage.
East Park reception is part of UPP and is in F block at East Park.
Address:
East Park
Rennes Drive
Exeter
EX4 4GX
Contact:
01392 726666
eastparkreception@exeter.ac.uk
Term Time Opening Hours: 08:00 – 23:00 (Mon-Sun)
Christmas Vacation 2024 Opening Hours:
| Date | Opening Hours |
|---|---|
| Mon 9 - Sun 15 Dec | 08:00 - 23:00 |
| Mon 16 - Sun 22 Dec | 08:00 - 20:00 (Mon-Fri only) |
| Mon 23 Dec | 09:00 - 17:00 |
| Tue 24 Dec | 09:00 - 16:00 |
| Wed 25 Dec | Closed |
| Thu 26 Dec | Closed |
| Fri 27 Dec | 09:00 - 17:00 |
| Sat 28 & Sun 29 Dec | Closed |
| Mon 30 Dec | 09:00 - 17:00 |
| Tue 31 Dec | 09:00 - 16:00 |
| Wed 1 Jan | Closed |
| Thu 2 & Fri 3 Jan | 09:00 - 17:00 |
| Sat 4 Jan | Closed |
| Sun 5 Jan | 11:00 - 19:00 |
| Mon 6 Jan | Normal term-time hours resume |
Opening times may vary at different vacation times.
Out of hours, keys can be returned in a key drop-off box in C, F and L Laundry.
Faults can also be reported using the Home at Halls app.
Find out where to collect your post and parcels, and how to have post addresses to you on your residence webpage.
Holland Hall Reception covers the following residences:
- Holland Hall
- Holland Hall Studios
- Mardon Hall
- Clydesdale Rise
- Nash Grove
Address:
Holland Hall
Clydesdale Road
Exeter
EX4 4SA
Contact:
01392 722330
hollandhall@exeter.ac.uk
Term Time Opening Hours: 08:00 – 20:00 (Mon-Fri)
Opening times may vary at different vacation times.
Christmas Vacation 2024 Opening Hours:
| Date | Opening Hours |
|---|---|
| Mon 9 - Sun 15 Dec | 08:00 - 20:00 (Mon-Fri only) |
| Mon 16 - Fri 20 Dec | 08:30 - 16:00 |
| Sat 21 - Sun 22 Dec | Closed |
| Mon 23 Dec | 08:30 - 16:00 |
| Tue 24 Dec | 08:30 - 16:00 |
| Wed 25 Dec | Closed |
| Thu 26 Dec | Closed |
| Fri 27 Dec | Closed |
| Sat 28 & Sun 29 Dec | Closed |
| Mon 30 Dec | Closed - but a duty member of staff will be on site and contactable via Estate Patrol |
| Tue 31 Dec | Closed - but a duty member of staff will be on site and contactable via Estate Patrol |
| Wed 1 Jan | Closed |
| Thu 2 & Fri 3 Jan | 08:30 - 18:00 |
| Sat 4 Jan | 10:00 - 18:00 |
| Sun 5 Jan | 08:30 - 22:00 |
| Mon 6 Jan | Normal term-time hours resume |
Out of hours, keys can be returned in the key drop-off box outside Holland Hall Reception.
Find out where to collect your post and parcels, and how to have post addresses to you on your residence webpage.
The Exeter Halls reception is in Lopes Hall and covers the following residences:
- Lopes Hall
- Pennsylvania Court
- Ransom Pickard
- Garden Hill House
- Lafrowda Cottage
Address:
Lopes Hall
St German's Road
Exeter
EX4 6TH
Contact:
01392 725624
exeterhalls@exeter.ac.uk
Term Time Opening Hours: 08:00 – 20:00 (Mon-Fri)
Opening times may vary at different vacation times.
Christmas Vacation 2024 Opening Hours:
| Date | Opening Hours |
|---|---|
| Mon 9 - Sun 15 Dec | 08:00 - 20:00 (Mon-Fri only) |
| Mon 16 - Fri 20 Dec | 08:30 - 16:00 |
| Sat 21 - Sun 22 Dec | Closed |
| Mon 23 Dec | Closed |
| Tue 24 Dec | Closed |
| Wed 25 Dec | Closed |
| Thu 26 Dec | Closed |
| Fri 27 Dec | Closed |
| Sat 28 & Sun 29 Dec | Closed |
| Mon 30 Dec | Closed - but a duty member of staff will be on site and contactable via Estate Patrol |
| Tue 31 Dec | Closed - but a duty member of staff will be on site and contactable via Estate Patrol |
| Wed 1 Jan | Closed |
| Thu 2 & Fri 3 Jan | 08:30 - 16:00 |
| Sat 4 Jan | 10:00 - 18:00 |
| Sun 5 Jan | 08:30 - 22:00 |
| Mon 6 Jan | Normal term-time hours resume |
Out of hours, keys can be returned in the key drop-off box outside Lopes Hall Reception.
Find out where to collect your post and parcels, and how to have post addresses to you on your residence webpage.
Rowancroft Reception is based in Radford House and covers the following residences:
- Nancherrow
- Rowancroft - Davies House; Garden House; Francis House; Radford House and Studio block
- Rowancroft Court
- Rowancroft Mews
Address:
Radford House
Rowancroft
Fore Street
Heavitree
Exeter
EX1 2AP
Contact:
01392 725816
rowancroft@exeter.ac.uk
Term Time Opening Hours: 08:00 – 20:00 (Mon-Fri)
Opening times may vary at different vacation times.
Christmas Vacation 2024 Opening Hours:
| Date | Opening Hours |
|---|---|
| Mon 9 - Sun 15 Dec | 08:00 - 20:00 (Mon-Fri only) |
| Mon 16 - Fri 20 Dec | 08:30 - 16:00 |
| Sat 21 - Sun 22 Dec | Closed |
| Mon 23 Dec | 08:30 - 16:00 |
| Tue 24 Dec | 08:30 - 16:00 |
| Wed 25 Dec | Closed |
| Thu 26 Dec | Closed |
| Fri 27 Dec | Closed |
| Sat 28 & Sun 29 Dec | Closed |
| Mon 30 Dec | Closed - but a duty member of staff will be on site and contactable via Estate Patrol |
| Tue 31 Dec | Closed - but a duty member of staff will be on site and contactable via Estate Patrol |
| Wed 1 Jan | Closed |
| Thu 2 & Fri 3 Jan | 08:30 - 16:00 |
| Sat 4 Jan | CLOSED |
| Sun 5 Jan | CLOSED |
| Mon 6 Jan | Normal term-time hours resume |
Out of hours, keys can be returned in the key drop-off box outside Radford House Reception.
Find out where to collect your post and parcels, and how to have post addresses to you on your residence webpage.
Address:
James Owen Court
Sidwell Street
Exeter EX4 6SD
Contact:
01392 725758
jamesowencourt@exeter.ac.uk
Term Time Opening Hours: 08:00 – 20:00 (Mon-Fri)
Opening times may vary at different vacation times.
Christmas Vacation 2024 Opening Hours:
| Date | Opening Hours |
|---|---|
| Mon 9 - Sun 15 Dec | 08:00 - 20:00 (Mon-Fri only) |
| Mon 16 - Fri 20 Dec | 08:30 - 16:00 |
| Sat 21 - Sun 22 Dec | Closed |
| Mon 23 Dec | 08:30 - 16:00 |
| Tue 24 Dec | 08:30 - 16:00 |
| Wed 25 Dec | Closed |
| Thu 26 Dec | Closed |
| Fri 27 Dec | Closed |
| Sat 28 & Sun 29 Dec | Closed |
| Mon 30 Dec | Closed - but a duty member of staff will be on site and contactable via Estate Patrol |
| Tue 31 Dec | Closed - but a duty member of staff will be on site and contactable via Estate Patrol |
| Wed 1 Jan | Closed |
| Thu 2 & Fri 3 Jan | 08:30 - 16:00 |
| Sat 4 Jan | Closed |
| Sun 5 Jan | Closed |
| Mon 6 Jan | Normal term-time hours resume |
Out of hours, keys can be returned in the key drop-off box outside James Owen Court Reception.
Find out where to collect your post and parcels, and how to have post addresses to you on your residence webpage.
Address:
Brunel Close
Exeter
EX4 4FD
Contact:
01392 213545
pointexe@collegiate-ac.com
Opening Hours:
Monday 9:00am - 4:30pm
Tuesday to Friday 9:00am - 6:30pm
Saturday 9:00am - 4:30pm
Opening times may vary at different vacation times.
Out of hours key collection and return arrangements will differ from other residences. Please check in advance with reception.
