Frequently asked questions

‌Help Guide

A new Help Guide has been written to assist customers through the booking process and provides tips on things such as editing bookings, repeating bookings and adding notes.

Internal customers can book directly online for bookings on both the Streatham and St Luke's Campus.

External customers please contact eventexeter@exeter.ac.uk.

Unfortunately, we are unable to accept verbal bookings. The Fresh Ideas team are always happy to assist but are unable to make bookings on behalf of the customer.

Email: freshideas@exeter.ac.uk or telephone 01392 723488.

Monday - Friday 08.00 - 16:00

Special dietary requirements, including religious options can be catered for. Please select your relevant items at the time of ordering.

Due to the necessary strict requirements, we are unable to provide Kosher food. 

We can provide certain Halal products, which are available on request.

We are unable to guarantee that our food does not contain traces of nuts.

Whilst we do always try to produce the exact menu agreed, there may be times when we have to change an item on the menu for unforeseen circumstances. We will, of course, always replace it with a suitable alternative. Every effort will be made to inform you of any changes, should they arise. Please take a look at the University Food Allergy Disclaimer.

Menu Key

• M = Meat
• F = Fish
• V = Vegetarian
• Vg = Vegan
• GF = Gluten Free
• H = Healthy
• P = Portion  
• Numbers in brackets = portion size

We endeavour to collect all our equipment on the same day or by 9.00am the following day. It's incredibly helpful to us if, at the time of booking, you can indicate clearly when is convenient for us to collect items. We ask that all items are packed up, ready for collection after your event and where possible are left outside the room. If the location happens to change then you just need to let the Fresh Ideas office know.

Once delivered, we strongly advise that you keep your food covered and away from direct sunlight and other heat sources. Food deteriorates when it's left out at room temperature so it's advisable to eat it as near as possible to delivery time and most certainly within one hour of receipt. After three hours any food should not be consumed for safety reasons.

As a guide we suggest the following, though tables do vary in size:

Please order a sufficient amount if you will be serving your catering from various service points. 

Please note that tablecloths are charged at £10 per cloth including delivery and collection.