Partnership
Partnership is one of three key aims of the Professional Services Strategy.
Partnership focuses on ensuring we build effective partnerships with our colleagues, our students, and members of the wider university community, by involving them in the creation and delivery of our key professional services priorities and activities so we can continually improve the outstanding support we provide.
We will achieve this by:
- ensuring all members of the professional services team understand, and can benefit from, the matrix management approach
- placing our students at the centre of our professional services priorities and activities by using the ‘students as partners’ and ‘students for change’ schemes, as well as by building on the student ambassador scheme
- sharing best practice examples of partnership working through a variety of communication channels
- building connections with our industry partners, and our alumni, by continuing to invest in a new customer relationship management system (CRM) that will allow key professional services’ contacts to seek ideas and input from our partners on particular areas or projects.
What have we already achieved and what future plans do we have?
- Implemented a CRM system in Student Recruitment, developing expertise in customer relationship management approaches and the technology that supports it.
- Developed an online departmental tracker to be piloted in the college of social science and international studies , allowing heads of department to provide positive feedback on examples of best practice and raise issues of service continuity.
- Build connections with our industry partners, and our alumni, by continuing to invest in a University-wide customer relationship management system (CRM) that will allow key professional services’ contacts to seek ideas and input from our partners on particular areas or projects.
- Use the ‘students as partners’ and ‘students for change’ schemes, as well as by building on the student ambassador scheme.
How can I get involved?
A number of discussion groups will be held in early 2019. The discussion groups will be open to all colleagues to attend and share their thoughts on how the current projects, as well as any new projects, can be progressed.