If you need help please contact Exeter IT
Your IT account
All registered Students, Staff members, and Associates are given their own University IT account.
Your account will provide you with access to email, file space, the MyExeter page (for staff), iExeter (for students) and other useful University resources.
You must abide by the University's IT Regulations for the use of computer hardware and software.
Setting up your IT account
New full-time Home/EU undergraduate, postgraduate and part-time students
You will be sent a Welcome email to your personal email, which will include your Exeter student ID number.
Using your student ID number and your date of birth, you can activate your IT account online, by visiting the IT account activation web page. On logging in, you will be asked to set up multi-factor authentication (please see below). You should then change your password from the default provided.
If you can do so then it is strongly suggested that you visit this webpage and activate your IT Account before you arrive here at the University of Exeter.
However, if you do arrive on campus having been unable to visit the online activation page, you can activate your account on a mobile phone, tablet or laptop.
If you require assistance activating your account please contact the IT Service Desk.
New International full time students
If you are a new full-time International undergraduate or postgraduate to activate your IT account please visit the IT account activation web page where you will be asked to enter your student ID number, found on your Welcome email, and your date of birth. This will allow you to activate your IT account. On logging in, you will be asked to set up multi-factor authentication (please see below). You should then change your password from the default provided.
As an International student you will not be able to obtain your UniCard or Register online until the required document checks have taken place. Details will be sent to you in your registration email.
Usernames, passwords and e-mail addresses for returning students will remain the same as last year. If you haven't already done so, you should save answers to security questions so you can change your password yourself when you need to.
All full-time returning students studying on campus will need to Register for their University course online using the SRS student record system.
Returning students who have not Registered with e-Vision will have their IT accounts suspended and will need to contact the Registry Services Team.
Use your existing username and password from last year to login to the SRS student record system.
If you have forgotten your password, or have any other IT related queries, please the IT Service Desk.
Returning students studying abroad or off campus will keep their existing username and password.
If you are a new salaried member of University staff your IT Account will be automatically created once you have a valid employee record and the account details will be with your Induction Facilitator for collection.
Once your account is activated, you will be asked to set up multi-factor authentication on logging in (please see below). You should change your password from the default provided.
If you have a work-related reason to access University IT facilities (honorary research staff, visiting lecturers, etc.) you can ask the member of staff who is managing your Associate application to request an IT account for you through
our online Associate Management System.
Once logged in they should click "IT Access", "Request New IT Access", and then choose the type of account which is required.
For full details on how to do this please see How to request an associate IT account - March 2023
Please note, we no longer accept paper IT account activation forms as a means of obtaining access to University IT facilities.
Important information about Microsoft 365 licences:
Every person at the University has access to Microsoft 365 Office applications via Office.com and the vast majority of tasks can now be completed online (Microsoft Word, Excel, Outlook etc). By default, this is what is provided to Associates. This change was made in August 2021. You can discover more about using Office 365 online via: The Digital Hub guide to Microsoft Office 365 online.
There are two options when requesting Associate access:
- For full access to Microsoft 365 Office Apps (desktop applications) select ‘Exeter Associate Premium’, ‘Cornwall Associate Premium’ or ‘EClaims Premium’, there is a cost of £44.64+VAT per annum charged by costcode.
- Online only access to Microsoft 365 (Office.com) is provided with all other associate profiles at no cost to the department. Discover more via the Digital Hub
Why has this change been made?
Microsoft changed the types of licences they provided the University in July 2021 requiring us to move all Staff, Associates and Students to a new licence appropriate to their role. When this change was made it was found that many Associates with access to a desktop licences were not using the licence or using it infrequently, suggesting that using an online licence would fulfill the majority of their needs (80-90% of activities can be done online via Microsoft 365), promoting the use of cloud software and making better use of resources.
Check your personal details
You can view your personal details within the University Directory and update some of this information yourself using the links provided.
In particular this will allow you to define your Preferred Name for use across most of our University IT systems, for example
how your name is displayed within ELE, Emails and the Email Address List.
If you choose not to define your Preferred Name this will default to using your registered first name.
Multi-factor authentication
Multi-factor authentication (MFA) validates your identity when you log in from time to time by asking you to confirm an app notification or provide a code.
University of Exeter account holders will need to authenticate when signing into University of Exeter services off campus (ie when you are not connected to eduroam / a wired connection on campus).
You will need to authenticate:
- When using a new device.
- When using a new application, or web browser.
- Approximately every 60 days.
For more information on multi-factor authentication visit this page or the Digital Hub for guidance.
Change your password
Please refer to this page.
Leaving the University
When you leave the University permanently you will no longer be entitled to use the University IT resources, unless you apply to become a registered Associate using the "IT Access" links within the Associate Management System.
Before you leave, please check your Library record online for ITEMS CHECKED OUT and return everything listed. Contact library@exeter.ac.uk if you need help.
If you are a graduating student who is not returning for further study, then your IT account will continue for eleven months after graduation but certain services may no longer be available; for example borrowing books from the Library and Electronic Library Access.
For this period following your graduation we may use your University email address to contact you regarding such things as events and activities at Exeter, opportunities for reunions and student surveys.
Please note we do not provide alumni email accounts.
Your IT access will be disabled from the day after your End Date.
There may be occasions where one fixed term contract finishes and a new one starts the next working day. In this case your IT account will continue to operate normally though there may be different levels of access associated with the new role.
Any gap between contracts will result in IT access being disabled for that period but will be reactivated with the same account details and email history when you start your new role.
If you are retiring, you can request to retain your existing University IT account via the online Associate Management System (Please note that this should be done before you leave).
Once logged in you should click "IT Access","Request New IT Access", and then choose "Staff Retired". Your request will then need to be approved by your College or Service management.
For full details on how to do this please see How to request an Associate IT account.