Frequently asked questions

If you have been offered work via the Temporary Staff Bank (TSB), the team will provide you with information regarding claiming via iTrent.

Claims must be submitted by the payroll deadline.

Depending on the number of hours worked in a year; you are entitled to a maximum of 28 days' paid annual leave (these can include Bank Holidays). Leave days may be taken by prior arrangement with the Department in which you are working. More information can be found on the About your pay webpage.

To view your payslips and P60 information please login to the Trent HR Self Service system using the same login details you would for eClaims. You will only be able to login to this system after your first pay day. If you are experiencing difficulties logging into Trent Self Service, then please contact hrsystemsteam@exeter.ac.uk to activate your login.

If you are going to be late, have an emergency that prevents you from reporting to work, or you are unable to go to work through illness you must contact the supervisor of your current assignment and the TSB as soon as possible. In the event of sickness this must be done on the 1st day of absence. If you have more than three days consecutive absence though illness you must provide a self certificate (available from the TSB). A sick note from your GP must be sent to the TSB after seven consecutive day's absence (this includes weekends).

Sick pay

Sickness absence may be covered by Statutory Sick Pay. However, you should note that you are not eligible for Occupational Sick Pay.

The government now requires employers to enroll their workers into a pension scheme. There are various eligibility requirements: if you meet these you will be automatically enrolled into our workplace pension scheme for individuals on a claims basis and you will be notified of this. You can choose to opt out of the scheme if you want to, but if you stay in you will have your own pension which you can get when you retire. You can also choose to opt-in at any time if you meet the eligibility criteria. Further information can be found on the pensions website.

Employees of the University are entitled to use the extensive sports facilities and the library. There is a bank, mini-supermarket and bookshop on the site and limited car parking is available for those living outside the EX1, EX2 and EX4 postal code areas - please look at the web pages for University parking for more information. In order to encourage alternative transport, a shuttle service between the nearby rail station and the Streatham Campus is available.

The University is committed to a comprehensive policy of equal opportunities in employment in which individuals are selected and treated solely on the basis of their relevant merits and abilities and are given equal opportunities within the University.

The Temporary Worker Terms and Conditions detail the terms and conditions of all temporary workers including those engaged via the casual claims process and workers working through the University Temporary Staff Bank (TSB) based in the UK.  

The HR webpages summarise other policies and procedures which may be applicable to temporary workers, but which do not form part of these terms and conditions.