Courses and resources
PS Connect: Service Experience Workshop
| Description | About this course: This two part workshop is for PS Connect colleagues only - it will discuss PS Connect's service experience principles and help you design a framework in which to develop these within your own team. Part One: 1) Understand PS Connect's service experience principles and share the best practices already working well in your team. 2) Create a framework for service experience to suit your team's specific ways of working. 3) Design the delivery approach to implement this framework with your team. Part-Two: 1) Attend a follow-up session to share results and successes.
Who should attend this course: PS Connect colleagues who manage customer-facing teams. Booking instructions: This is an in-person workshop - please book onto any of the Part-One dates below and you will be sent the pre-workshop prep (<15 mins). Part Two dates will be organised separately.
Presenter(s): PS Connect Helpdesk Team Training Provider: This course is administered by PS Connect, please contact Alison Ball with any queries a.ball@exeter.ac.uk | ||||||||||||||
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