Shared Service Centre Programme
The Shared Service Centre (SSC) programme is an exciting opportunity to create a service that supports our staff to thrive through the provision of user-friendly, high-quality, and efficient processes and support. The core objective is by 2024 to have established a Service Centre for staff delivering efficient, digitally enabled transactional HR, Finance and IT services to a consistent quality and efficiency standard, with an active continuous improvement capability driving further service improvement.
We’re at the start of this journey, building a highly skilled and innovative team fully focused on making it happen.
As a member of the Shared Service Centre Programme team, you’ll play a key role in building and supporting the transition to the new Service Centre, bringing expertise that shapes multiple projects and workstreams for the next 18 months. We are looking to build a programme team of individuals with a ‘can do’ attitude that can hit the ground running. Your expertise and contribution will be highly valued, and you will be supported by a strong leadership team and team of programme professionals.
Opportunities
We’re currently recruiting for the following vacancies:
The Change Manager will ensure the smooth transition from existing ways of working to the new business model, and generate positive engagement and feedback from stakeholders about the programme. This includes responsibility for stakeholder engagement and communications, as well as helping key stakeholders and managers support their staff through what is a significant programme of change.
We believe that excellence in communications and engagement is a critical component to employee adoption to achieve the programme objectives and benefits, and to ensure change to the new operating model is a positive experience for staff and supports them to thrive. The programme is looking to recruit an experienced Communications Manager to be part of the core SSC Programme Team to ensure the smooth transition from existing ways of working to the new business model.
The Organisation Design and Development Lead will develop, implement and lead the people aspects of the Shared Service Centre. This role will work closely with the new Shared Services Director and the Deputy Director Human Resources, and be responsible for the design and successful implementation of the service operating model, organisation design, job design, reward and recognition, training and development, culture and other people aspects of designing the new service.
Business Analysts will work across a wide range of workstreams and projects, making a significant contribution in the assessment, identification of opportunities, and implementation of solutions that bring highly effective business processes and service provision. We highly value the skills of Business Analysts to leave no stone unturned, getting to the root of problems to identify pain points and improvements, and support the implementation of the best possible solutions.
We are looking for an organised, proactive and innovative-thinking Project Coordinator to support the programme. The post holder will support the Programme Manager to coordinate a wide range of programme activities, be responsible for programme administration, and will be required to support and get involved in potentially any aspect of the programme where organisation, coordination and administration are required.
The Customer Experience Lead will help our academic and professional services users of the SSC to complete the activities and processes they need, simply and efficiently so that they can carry on with their day and focus on their core roles. The postholder will understand our customers, their needs and experiences and identify pain points. They will create the customer experience strategy and plan, know our customers, and be responsible for the end-to-end service delivery journey. They will bring to this role a tried and tested toolkit of initiatives that bring new thinking to deliver measurable improvements to the customer experience across the new SSC.
Coming Soon:
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Process & Automation Lead
For more information
Contact:
- Kitty Mann, Programme Manager - k.mann@exeter.ac.uk
- Donna Fitzgerald, Director Shared Services Centre - d.fitzgerald@exeter.ac.uk
Do you like what you see but the way we have created the roles is not quite right for you? We are open to considering variations in these roles so get in touch.
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