IT FOC

Last stage: Gate 3, Full Business Case
Current status: Gate 4, Implementation

Strategic Vision

To implement a Design Led, Service Centric, Customer Focused IT Service that supports the University to sustain top 10 in the UK and Global 100 by driving digital and information service, through a resilient and affordable single professional IT Service where the customer comes first.

The IT Service transformation will create a unified approach to IT and digital services and will deliver a model that is able to “design” services correctly and for future use, with a “build team” who are focused on delivering projects on time, cost and performance, and a “live” operations team that can see the whole picture from applications through to network components.

Anticipated benefits

The University is at a critical juncture – adopt and adapt technology to meet anytime, anywhere demands of students, employees and partners, or risk not being able to deliver the University’s Our Strategy 2016 – 2021: Making the Exceptional Happen. Exeter IT’s response is the transformation from the traditional ICT business into a digital enterprise. The business benefits of becoming a modern digital enterprise are based on long-term enduring value:

Improved agility - the right mindset, processes and tools to rapidly introduce new services to keep up with the “digitally intelligent” expectations.

Increase operational efficiency - the effective use of automation is critical to deliver real-time IT responsiveness that is compliant, consistent and scalable.

Cost savings - service integration will enable opportunities to negotiate competitive contracts. The use of the IT service management solution will improve the management of IT assets which will reduce costs and wasted resources. Managing capacity in key areas will increased efficiency and staff productivity, and allows for future budget savings.

Maintain the University’s brand - attacks from organized hackers have been increasing in frequency and sophistication to gain entry into the University’s networks. Creating capabilities to focus on security will minimise this risk.

Increase staff satisfaction - Exeter IT as a forward-looking digital enterprise will enable the University attract and retain the millennial workforce and help improve staff satisfaction.

Improved user experience - . Investment in a good IT service management solution with a Service Catalogue and Helpdesk that delivers a clear and easy to use experience will reduce demand in Exeter IT as well as minimizing the risk of shadow IT.

 

Sponsor: Alan Hill, Chief Information & Digital Officer
Project Manager: Ray Spicer | x6328

Sponsor: Professor Tim Quine, Deputy Vice-Chancellor (Education)
Programme Manager: Rick Walker | x5792