Out of Office - Guidance and Information

Exeter students

If you are in Exeter, you can phone the NHS Urgent Mental Health Line, available 24/7 on 0808 196 8708 (free) or 0300 555 5000. You will be able to speak with a mental health professional and gain advice on the best course of care.

If you’re not in Exeter, then you can find your local Urgent Mental Health Line by visiting the NHS website here.

Visit the A&E department of any hospital where you will be assessed and treated by the relevant health team. If you are in Exeter, the Royal Devon and Exeter Hospital (Wonford) is located on Barrack Road, Exeter, EX2 5DW.

If you are on campus or in Exeter, the University security team Estate Patrol can be contacted on 01392 723999. Estate Patrol is a mobile, response based service covering all aspects of security, safety and welfare for staff and students.

For more information and support, please click here to access the University of Exeter’s student wellbeing pages.

Penryn students

If you have a mental health emergency, you can call the NHS Urgent Mental Health Line on 0800 038 5300 (free and available 24/7). You will be connected to an NHS mental health professional who will listen to you and determine how best to help.

Wherever you are on placement, you can access the student support services provided by the FXPlus student support teams, such as the Support & Wellbeing services. If you need help, you can complete their Support Form. If you need help immediately, click here.

The Students’ Union Advice Service also offers free, confidential, impartial advice on a wide range of issues.

If you are on campus and need assistance, you can contact the Halls/Night Services team at Glasney Lodge on 01326 253503.

For more information and support, please click here to access the University of Exeter’s student wellbeing pages.

Further out-of-hours support

The Moorings @ Devon offers out-of-hours mental health support to anyone aged over 18 in the Devon area.

They offer support from 10am - midnight, Monday-Friday, and 12 noon - midnight, Saturday and Sunday.

You can email or telephone the team for support on devonexeter.mhm@nhs.net and 07990 790 920.

For more information on The Moorings, please click on the following link: https://www.mhm.org.uk/the-moorings-devon

Residence Life Team

If you are living in University accommodation, the Residence Life Team, with an in-depth knowledge of the support and wellbeing services on offer at the University, can provide support via instant message from 6pm – 9pm every night here.

Nightline is a confidential listening and information service run by Exeter students, for Exeter students. From January, the service is available 8pm - 8am every night of term, for phone calls and Instant Messaging.

Nightline

Nightline's phone number can be found on the back of your student card.

To speak to Nightline via instant messaging please click here. Alternatively, you can email Nightline on listening@exeter.nightline.ac.uk

As an integral part of campus life, Campus security is available 24 hours a day, 365 days a year.

They work alongside local authorities and emergency service partners to provide safety and security advice, and conduct regular foot and vehicle patrols.

Please click here to access more information about our Campus security services, which includes a link to our campus safety guide as well as advice on how to report an incident.

Guidance for students on the Cornwall campuses can be found on this page. 

Contact Us 24/7

Emergency: +44 (0) 1392 722222 

Routine: +44 (0) 1392 723999 

If you’d like to make a payment or speak to someone about your university finances, please click here where you will find a link to our Finance webpages, and a link to the Student Information Desk (SID) where you can raise an enquiry with a member of the SID team.

Financial Support - Hardship Support Fund

The University, in partnership with its alumni community, has created a fund to offer additional financial support if you are experiencing unexpected financial hardship which is affecting your ability to study within your current academic year.

The fund is to assist with costs associated with your ability to study and cannot fully compensate for lack of parental contribution or over expenditure on non-essential items.

For more information on the financial support available, please click here.

Please see below guidance and FAQs surrounding module change requests.

Module change FAQs: https://www.exeter.ac.uk/students/infopoints/yourinfopointservices/modulechange/

For general IT support (Exeter and Penryn students) please click on the link below.

https://www.exeter.ac.uk/departments/it/help/contactus/

Multi-Factor Authentication (MFA)

If you’re having trouble with the University’s Multi-Factor Authentication (MFA) please click here for guides on how to set up MFA or contact the IT Service Desk if you need further assistance. There is also an MFA Quick-Start video which can be accessed here.

All available appointments can be found on Handshake, and we formally book all appointments through this system. Appointments can book-up quickly, but we do update them regularly. Please make sure to check Handshake frequently to make sure you can find an appointment time that suits you. When booking via Handshake, please follow these steps;

• Login to Handshake and click on ‘Career Centre’ (top right-hand corner of screen)
• Next click on ‘Appointments’ and select your relevant faculty & ‘Schedule a New Appointment’ (further selecting either Exeter or Penryn Campus as appropriate)
• Next select an appointment type from the list available
• Finally, select a suitable appointment day and time for you.

The Students’ Guild are here to support you during your time here at Exeter.

Please see below for the types of advice and support the Students’ Guild offer.

Finance

Whatever stage you are at in your student journey the Students’ Guild is here to help you navigate the twists and turns of your financial life.

Housing

From helping you identify where to live, to providing advice on what to look out for in your contract and how to ensure that your move in and out goes as smoothly as possible.

Academic

At some point during their time at university, most students will face some difficulties, or have an important decision to make. Our advice service offers free, confidential advice to students at Exeter.

Underrepresented Students

We provide schemes and support for mature students, care leavers, Carers, parents, asylum seekers and students who don’t have the support of a family network (estranged students).

Email the Guild on advice@exeterguild.com for general advice or attend one of their self-bookable appointments.

For work placement support, please visit your module ELE page.

If you’re looking for information on work abroad placements, please click here to access the Work Abroad Placements SharePoint site.