Documents FAQ's
Your documents will be printed by the Graduation team within 15 working days of you being awarded. At certain times of the year this may take longer.
Your documents will be posted via standard Royal Mail unless you purchase DHL within the allotted time.
Tracking is not provided with Standard Royal Mail posting.
Tracking is included with a DHL courier delivery.
For UK: 3-5 working days (Non tracked).
For Europe: 5-7 working days (Non tracked).
For the rest of the world: 5-10 working days (Non tracked).
If you have purchased DHL: 1-3 working days, this will include a tracking number.
You will receive an email asking you to register for your digital documents within 15 working days of being awarded. At certain times of the year this may take longer.
Unfortunately, you cannot download your documents from the portal, but you can share them with an employer or Higher Education providers. Please visit the following webpage student.exeter.ac.uk and see the following on how to do this:
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Log into the student portal and you should see 3 sections. “Documents”, “Profile”, “Connections”.
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Click “Manage” beside the “Connections” section.
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At the top right corner of the webpage, click the button “Add Connection”.
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You will then see a pop-up box asking you to type in the “Recipient Name”, “Recipient Email”, and an “Expiry Date”.
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Once you click “Send”, your third party will receive an email to register on the site and view your documents.
Please be aware that third parties cannot view your documents without registering. If your third party informs you that they have not received an email, please try to add the connection again.
What can I do on the University of Exeter eCertificate Portal?
As a third party you can view a secure electronic version of the students degree certificate and transcript.
How do I view their documents?
To view their documents, you'll need to register to use the portal. To do this, click the link in the email you have received.
Can I view the documents of someone who has not connected with me?
You can request access to a student’s qualifications by entering the students name and email address. If the student is registered on the portal and accepts the connection, you will be able to immediately view their documents. If the student has not yet registered on the portal, then the student will have to carry out their own registration before a connection can be achieved.
The student would receive an email to show that you had requested a connection.
Only documents since July 2021 are available, any document requests before that will require the student to provide you will physical copies.
How do I add a connection?
You can request to add a connection by clicking ‘Add a connection’
I haven't received the email to confirm my email address
Please check your spam email and/or junk folders as your email provider may not have recognised the sender as a safe sender and re-directed it from your inbox. If after checking your spam and junk folders you still have not received your confirmation email, please contact us using the details on the Support page, providing your name and email address.
Are the electronic documents viewable on the portal official documents?
Yes, the electronic documents on the portal are official documents issued by the university and can be used to verify qualifications.
Can I print or download the documents from the portal?
The portal allows you to access and view the certificate and transcript of the student who sent the connection, but by design they cannot be printed or downloaded.
What does the QR code on documents do?
The QR code is actually a Smart Verify Plus code, which enables real-time verification of qualifications. If a document that has been issued is valid, scanning the Smart Verify Plus code using an ordinary smartphone camera will launch the Smart Verify Plus portal, showing the current status of the qualification.
All students who have been awarded after Summer 2021 are eligible for digital documents.
If you were awarded before summer 2021 then you are not eligible for Digital documents.
If you are a pre summer 2021 student, then please open a SID enquiry to find out what options can be provided.
All documents will be posted to your home address instead of issued at your Graduation Ceremony. Most students will receive their documents before Graduation and will be able to start using them on the next step of their journey.
Please note there is no collection of documents from the SID desk during the Graduation period.
Yes, your documents will be posted to you as soon as they are ready. This is usually within 15 working days of your award date.
Your documents will be processed as soon as possible after you are awarded as you know how important these documents are to you, unfortunately this means we are unable to provide you with any documentation until this process is complete.
If required, you can request an Award letter via SID with the category Letter Request then Award Letter. You must have been awarded before this can be requested.
You will receive your Interim transcript shortly after you have been awarded.
If you are soon to be awarded and require certified PDF versions of your documents, certified copies can now be purchased via the University of Exeter online store, however you will first need to provide clear, scanned copies of your original documents. The SID team will then verify the authenticity of these documents, stamp them, and sign them. These certified copies will then be emailed back to you, and if you prefer to purchase a hard copy, postage can be arranged.
For further details on how to purchase additional copies or for guidance on your award certification and sharing options please contact SID directly. You can do so online by either enquiring through the SID Tab on iExeter or the Help & Support Tab on the iExeter Mobile app. Alternatively you can call SID Directly on 0300 555 0444(UK) or (+44)1392 724724(Internationally).
If you were awarded from Summer 2021 onwards, you will have digital versions of your award documents, any students awarded prior to this please contact SID directly to enquire.
If you have lost your documents and need a new copies then you can purchase your Certificate and Transcript via the online store
If you have any questions about this then please email graduationsuoe@exeter.ac.uk
From September 2023, all students are sent an email before they are awarded titled “Important information to be reviewed”. This email is the final opportunity for students to check their personal details, including their full legal name and make any corrections if needed. If your details are wrong on your documents then you will likely have to purchase a new set of documents from the online store.
Pre September 2023, if your name is incorrect on your documents then please open a SID enquiry and inform us of this fact, we can then advise you of the different options.
If you would like to check or update your address before you are awarded, please amend your details in the iExeter Student Record System. If you no longer have access to your iExeter account, please contact us.
From September 2023, all students are sent an email before they are awarded titled “Important information to be reviewed”. This email is the final opportunity for students to check their personal details, including their full address and make any corrections if needed. If your documents sent to an incorrect home address as you did not update this within the given 5 day deadline, then you will likely have to purchase a new set of documents from the online store.
Pre September 2023, if your address is incorrect on your documents then please open a SID enquiry and inform us of this fact, we can then advise you of the different options.
Courier service is a recommended for the fast and secure delivery of your documents.
We highly recommend courier service for our international students as this expedites the delivery of your documents, in addition to providing full tracking in transit.
You can purchase courier delivery using via this link
If the link does not work then you can purchase courier delivery by following these steps:
- Go to store.exeter.ac.uk
- Click “Product Catalogue” on the left of the screen.
- Find “Transcripts and Certificates”.
- Click on “Courier Service”.
- Click on “Courier Delivery for New Graduates only”
Once you have purchased DHL, you will be asked to provide details such as your delivery address, student number, and enquiry number.
No, you do not need to inform us that your details are now correct.
You will receive an email when your documents have been sent.
A transcript of your time at the university, will be sent to your home address. If you have any questions about this, please contact us.