Wellbeing Services in Cornwall

Book an appointment

Choose from the list below and find out how to book an appointment. You are welcome to access support from multiple teams. Our teams will also refer you to another appropriate team if they think you need additional support elsewhere.

If you have a physical injury or are experiencing severe symptoms (e.g. pain, vomiting, bleeding) call NHS 111, or if it is an immediate emergency and you require the police, ambulance or fire services call 999.

If you are on any of our Cornwall campuses, you should also alert the Safety and Support Team on 01326 253503.

If you are having suicidal thoughts and intend to act on them imminently, you should call 999 and ask for an ambulance.

In cases of overdose and serious injury through self-harm you must seek immediate medical help by calling 999, even if you, or the person you are with, feels well. The effects of an overdose can be delayed by hours (even days) and can be fatal.

If you are worried about your own or someone else’s mental health, you can call free on 0800 038 5300, any time of day or night. You will be connected to an NHS mental health professional who will listen to you and determine how best to help.

If you are on any of our Cornwall campuses, you should also alert the Safety and Support Team on 01326 253503.

For more urgent support, contacts including crisis helplines and support for study abroad students, please read our Urgent Support page. 

If you are concerned about your immediate safety or are experiencing a mental health crisis, a medical emergency or are in significant distress, we urge you to seek and access professional support in your current locality.

If possible, you should seek support from your host institution or employer.

You can also contact Spectrum Life who provides a 24/7 service which is free for University of Exeter students based in Cornwall.

Spectrum Life offers access to support and talking therapies without the need for referral. Read more about Spectrum Life. If you want to talk to the helpline or access talking therapies you can call their international number on 00353 1 518 0277

There are also online resources that can help:

  • Togetherall is an online, anonymous community that provides 24/7 peer-to-peer and professional support (from experienced clinicians who are always online), plus a range of courses and tools to help you self-manage your wellbeing. You can register for free using your University email address.
  • Befrienders Worldwide seeks to connect people to emotional support services worldwide using the Find a helpline by Country function on the top right of the page, and also offers information about support for suicidal thoughts.

You can also contact the Education Welfare team during office hours (Monday to Friday 09:00 to 17:00 UK time).

If you are concerned about your immediate safety or are experiencing a mental health crisis, our Urgent Support page will help you access the right support.

Read more about all of your options for Emotional and Mental Health Support

Connect with our wellbeing specialists in Student Support in any of the following ways:

We offer weekday drop-in appointments between 10:00 and 15:00 in-person or online/telephone.

You can also contact Spectrum Life who provides a 24/7 service which is free for University of Exeter students based in Cornwall.

Spectrum Life offers access to support and talking therapies without the need for referral. If you want to talk to the helpline or access talking therapies you can call or text:

  • Phone UK based:  0800 0318227
  • International number: 00353 1 518 0277
  • Whatsapp: Text “Hi” to 07418360780

Read more on the Accessibility and Inclusion Study Hub pages.

If you have a disability (including physical disabilities and autism) or long-term health condition, you can:

If you have a Specific Learning Difference, such as dyslexia, dyspraxia or ADHD, you can:

If you’re not sure which team is best for your situation, you can contact either as the teams work closely together.

Read more about exam adjustments (also known as specific provisions) including the deadlines that you need to apply for such adjustments by.

To set up exam adjustments, contact Accessibility:

Depending on your issue you may wish to seek support from any of the following teams:

The Halls Team – are available to speak to you about any problems within your residence (Glasney Student Village, Packsaddle Hill, Tuke House)

The Accommodation team – can help with any queries such as room move requests or contractual queries

ResLife – support students living in halls of residence on or off campus with practical questions, worries about living with others, questions about living in the local area and other health and welfare concerns.

Accessibility – can help if you are living with a disability or health condition that requires consideration or adjustments with regards to staying in our accommodation.

Prospective students – to let us know about an accommodation requirement, please make sure you complete the Accessibility Questionnaire at the end of the Accommodation Application. For more details, please read the section entitled “Accessible rooms and additional requirements” on our How to Choose Accommodation page. To discuss further, contact the Accommodation team.

Support and wellbeing – to discuss your issue with one of our wellbeing specialists: 

Read more about our Education Welfare team

Contact the Education Welfare team (available 9:00 to 17:00, Monday to Friday):

If you are a prospective student, please read more on our Prospective Students page and complete an application for an Individual Learning Plan.

If you need to discuss the form before completing it, please contact The Compass (our student information service) at studentservices@fxplus.ac.uk or call 01326 370460.

If you have an accommodation requirement, please make sure you complete the Accessibility Questionnaire at the end of the Accommodation Application. For more details, please read the section entitled “Accessible rooms and additional requirements” on our How to Choose Accommodation page. We encourage you to contact the Accommodation and Accessibility teams at an early stage so we can make sure we consider your needs when allocating rooms.

Read our advice for family and friends of our students.

You can also see our parents and caregivers frequently asked questions page.

If you need to cancel an appointment, please get in touch with the team your appointment is with as soon as possible. We will always work with you to rearrange a session if you get in touch – even if you miss an appointment without cancelling first.

If you are unsure about what you need or who to contact, please visit the Compass helpdesk in the library in the Exchange building.

You can also: