Wellbeing Services in Devon

Book an appointment

Choose from the list below and find out how to book an appointment. You are welcome to access support from multiple teams.

If you are unsure what support you need please give us a call on 01392 724381 or email wellbeing@exeter.ac.uk. Alternatively, use the live chat service between 14:00 and 16:00 every weekday (use the speech bubble icon on this page).

If you’re suffering from low mood, are feeling stressed or have some other emotional difficulties why not arrange to speak to a member of the team, either in person or online?

Book a Wellbeing Drop-In

To arrange an online or in person drop-in, please:

  1. Complete our short wellbeing drop-in form to help the practitioner prepare for your appointment.
  2. Once you have completed the form, please check your University email for a link to book your online or in person appointment via SID online.

Drop-in appointments are offered Monday to Friday between 9:00 and 16:00 and are released up to 7 days in advance. We aim to offer an appointment within 3 days of your request but cannot always guarantee this at busy times or where you have timetable clashes.

Online Appointments - will be offered via a Teams video call unless telephone preference is stated, you can choose to have your camera off if you prefer.

In Person Appointments - will be offered on Streatham Campus at either Reed Mews Wellbeing Centre, Wellbeing at Mardon Hill, or Reed Hall Hailey Wing. Please check the location when booking your appointment and arrive there  5 minutes before your drop-in start time. See the Streatham campus map for directions to your appointment.

If you have any concerns about completing the form or want to discuss booking an appointment, please contact Wellbeing Services on 01392 724381 or email wellbeing@exeter.ac.uk and one of our team will be able to help you. Or why not get in touch via our online chat which is available Monday-Friday between 2pm and 4pm.

If you are concerned about your immediate safety or experiencing a mental health crisis, our Urgent Support pages will help you access the right support for your circumstances.

PLEASE NOTE: We are experiencing a large number of enquiries at present, including for Individual Learning Plan requests. Please be reassured we will respond to your enquiry / request as soon as we can.

Thank you for your patience.

We’re committed to helping you achieve your goals while you are with us. Read more about our support for you if you have a disability (including long term health conditions, learning difficulties and other neurodivergence).

Getting in contact

Complete the online ILP form to request adjustments.

Got a question, or need help filling out the form? You can:

If you would like to review any adjustments you already have in place (through an Individual Learning Plan), please email AccessAbility@exeter.ac.uk and provide brief details.

Read more about disclosing a disability to us. Please do get in touch if you have concerns about disclosing your disability and we can discuss this with you.

PLEASE NOTE: We are experiencing a large number of enquiries at present, including for Individual Learning Plan requests. Please be reassured we will respond to your enquiry / request as soon as we can.

Thank you for your patience.

If you had exam adjustments at school, they don’t transfer automatically over to Uni. Those could include:

  • Using a laptop
  • Extra time
  • Taking your exam in a smaller room
  • Having someone write for you

You need to speak to us if you want to put adjustments in place or if you have a disability and need adjustments (which includes mental and physical health conditions, specific learning difficulties and other neurodivergence). We can then create an Individual Learning Plan (ILP) for you. Read more about exam adjustments and Individual Learning Plans.

Book an appointment

Got a question or need help filling out the form? You can:

If you would like to review any adjustments you already have in place (through an Individual Learning Plan), please email AccessAbility@exeter.ac.uk and provide brief details.

Exam adjustments deadline approaching?

We need to get the adjustments in place with you several weeks before the exams take place, so please get in touch with us as soon as you can. To ensure your exam adjustments are in place in good time before your exam takes place:

  1. Check what date the exam adjustments deadline is.
  2. Fill out the appointment request form as soon as possible.
  3. Upload relevant medical evidence to the form or send your medical evidence to us by email at AccessAbility@exeter.ac.uk (and note that you have emailed your evidence on the form).

If your forms and/or medical evidence is received after 17:00 on the deadline day, we cannot guarantee that your adjustments will be in place for the relevant exam period.

Accommodation adjustments due to a mental or physical health condition, a disability or neurodiversity

Current students, if you need support for University accommodation adjustments (e.g. a ground floor room, an en-suite, a room with a hoist, a quiet residence) contact us by:

We can then liaise with the accommodation team on your behalf as appropriate.

Prospective students,  if you are not yet studying at Exeter, contact us using our Prospective Student online form in order to organise your support before you arrive. We recommend you do this as early as possible.

An issue relating to your on-campus accommodation

Our Residence Life team is here to support you with any wellbeing issues related to your living situation. You can email them at residencelife@exeter.ac.uk or book an appointment on their webpage.

An issue relating to your private accommodation

You can speak to the Student Guild Advice Unit for support and guidance on housing related issues. Email them at advice@exeterguild.com.

Book a Wellbeing Drop-In for general wellbeing support

Whether you are living on-campus or not, if needed, book a wellbeing Drop-In with Wellbeing Services to discuss the impact of your situation on your wellbeing. Please see Section 2 above for further details and contact information. 

Our helpful and experienced Education Welfare Team are available to talk to you in a confidential and non-judgemental way about anything you may need support with. The Team are based at Hub/Info Points and can offer telephone and online video appointments. 

Find out more about Education Welfare

Please note that:

  • For general queries relating to your academic study you should get in touch with your personal tutor, then your Hub/Info Point team (or Doctoral College PGR Support Team for PGR students).
  • If you have a health condition, mental health condition, or disability we suggest that you also contact AccessAbility and/or the Mental Health team in order to discuss support options, such as teaching and exam adjustments. Please see Section 3 above for more detail. 

Wellbeing Services can offer you support through a Single Advice Session (SAS).

We are unable to offer an urgent crisis appointment service if you are not in Exeter. If you require urgent medical attention, please seek medical support and/or contact emergency services in the area where you are located. Please see our urgent support page for further resources.

You may also find the following helpful:

  • Befrienders Worldwide connects people to emotional support services worldwide using the Find a helpline by Country function on the top right of the page, and also offers information about support for anyone with suicidal thoughts.
  • Togetherall is an online, anonymous community that provides 24/7 peer-to-peer and professional support (from experienced clinicians who are always online), plus a range of courses and tools to help you self-manage your wellbeing. You can register for free using your University email address.

Contact us as soon as you can using our Prospective Student Online Form so that we can look to set up your support before your arrival, including exam adjustments, teaching adjustments and accommodation adjustments.

If you have been offered a place in Cornwall, you will need to contact the Cornwall Student Services Accessibility team to organise your support: studentservices@fxplus.ac.uk.

If you are unsure how to get in touch with us, please give us a call on 01392 724381 or email wellbeing@exeter.ac.uk and we will be very happy to discuss your options with you. You can also use the live chat on this page between 14:00 and 16:00 every week day. 

Witnessing a friend, loved one or fellow student going through a troubling time can be stressful and upsetting. We are happy to offer a confidential consultation, which can help to clarify your concerns and decide how best to respond. A discussion with a member of the Wellbeing Services team can also help you to keep in mind your own limits, give you information on how to signpost the person to support and how to ensure you’re also looking after yourself.

If you are a student at the University of Exeter

We can offer you the same support as we offer to all other students. Please book an in person or online 20-minute drop-in appointment (see question 2 above) to discuss the situation or call 01392 724381 on the day for an urgent appointment.

If you are a parent or someone who is not a student at the University of Exeter

Read our advice for family/friends

Get in contact with us by calling the Wellbeing Centre on 01392 724381. The receptionist will take your name and phone number and ask a practitioner to contact you.

If you are a staff member

Read our advice for staff

For a quick guide including for very urgent and urgent situations, please read Signposting and Referral Routes for Students.

You may wish to encourage the student to contact us using the information on this page.

If you are unsure who to contact, call us on 01392 724381.

If you are a staff member needing support for yourself, information can be found on the University Colleague Wellbeing pages.

Please get in touch as soon as possible:

Where possible please give more than 24 hours’ notice if you need to cancel or change an appointment. Please see our cancellation policy for more information.