Disabled Students' Allowance (DSA) Support Agreement

Please read the below agreement which includes details of the support that can be provided through DSA and then complete the Disabled Students' Allowance (DSA) Support Agreement Form.

Specialist Mentor/ Assistive Technology Trainer/ Specialist Study Skills Support Agreement
Wellbeing Services seek to provide a high quality support service.

As a student receiving Specialist Mentor/ Specialist Study Skills support through the DSA you can expect:

Delivery of support and advice from a Department for Education (DfE) registered Non-Medical Help (NMH) supplier.
Support that will focus on enabling you to manage your disability in relation to your studies and University experiences.
Liaison with your faculty and other support services within and outside the University, if needed and within agreed confidentiality boundaries.
To be contacted by Wellbeing and AccessAbility Services if we need to cancel or amend an appointment.
Regular reviews of your specialist support in line with your DSA Study Assessment.
The opportunity to provide feedback.
For staff to work within the boundaries of their roles, working to the standards and expectations outlined by DfE in managing any conflict of interest.

What the Wellbeing Services Specialist Support Team can expect from you:

To attend DSA funded appointments that you have arranged with us.
To complete timesheets to confirm your support sessions.
To comply with the University’s Health and Safety Policy.
To give as much notice as possible if a session needs to be cancelled. A session cancelled with less than 24 hours’ notice (excluding weekends, see details below) will be treated as a missed session, as per the missed session procedure. To cancel an appointment, please contact the Wellbeing team on 01392 724381 or AccessAbility on 01392 723880.
To take responsibility for adhering to the missed session procedure.
To ensure your DSA application is renewed each academic year with your funding body.

Please be aware that DSA does not fund support whilst students are:

Not studying during vacation periods
On a year in industry
On a year abroad and not studying
On a repeat without attendance year

Students in these circumstances are still able to access Wellbeing Services support and should contact the Wellbeing team on 01392 724381 or AccessAbility on 01392 723880 o discuss support available.

At certain times of the year we may not be able to offer you support as soon as you request it. At these times we will advise you of how to arrange an alternative provider.

Missed session procedure

A session is classed as a DNA (did not attend) or missed session, if cancelled with less than 24 hours’ notice (excluding weekends). A cancelled session is a session cancelled with more than 24 hours’ notice. Please note that 24 hours’ notice excludes weekends. If you have an appointment on Monday morning, you will need to notify us by the Friday before at the latest 16:00 for it to be classed as a cancellation.

For more information on our DNA and cancellation procedures please see our service policy.