Concerns and Complaints
The University strives for all students to have the best student experience and enjoy their time here at Exeter. Feeling at home in our accommodation enables you to excel academically, be part of the student community and make fantastic memories.
We do understand that this can also bring its challenges, so you might need someone to speak to.
The University is committed to listening to all student concerns and complaints without prejudice, provide support, investigate fully and work with all parties to achieve an early resolution that is acceptable for everyone.
If you do have issues, we encourage you to raise the matter. To help direct your query to the right team, take a look at the options below:
The UUK Student Accommodation Code
The University of Exeter has signed up to the Student Accommodation Code which protects your right to a safe, good quality place to live. It outlines everything you should expect from your university accommodation as well as your responsibilities as a tenant.
We are independently audited every three years to ensure our accommodation and management practices are at the high standards expected. As part of this, we report on any formal complaints made by students which relate to any of the aspects within the Student Accommodation Code. Find out more >
