Cleaning and room visits

We clean the following areas daily for catered and weekly for self-catered accommodation:

• Communal utility rooms in catered residences - This includes the removal of a reasonable amount of rubbish and recycling and cleaning of surfaces
• Kitchens in self-catered accommodation - but you do your own washing up and remove your rubbish. The cleaners will not be able to clean if there are dirty dishes in the way.
• Entrances
• Corridors
• Stairwells
• Lifts
• All communal bathrooms, toilets and showers (where appropriate) are cleaned as per the schedule displayed within your accommodation.

We do not clean your bedroom or en-suite bathroom.

Full information about our cleaning services can be found in the Cleaning Commitments - Catered and Self-Catered 2023. These detail the level of service you will receive and what we expect.

Cleaning issues

If cleaners report a flat for being consistently inaccessible, or if standards of day-to-day cleanliness are below an acceptable level, the University may take steps to help you improve the cleaning standards – see the Room Visits section below.

We do not provide cleaning services in the following residences, except for cleaning of communal corridors, stairwells, and entranceways on a weekly basis: 

• Birks Grange Village Studios  
• Holland Hall Studios 
• King Edward Court 
• James Owen Court (will include cleaning from Summer 2024)
• Nancherrow  (will include cleaning from Summer 2024)
• Lafrowda Studios 

You will be expected to keep your own accommodation clean and will need to provide your own cleaning equipment and products. In James Owen Court and Nancherrow, flat residents will also be responsible for cleaning the communal areas within the flat.

Full information about cleaning support can be found on the  Cleaning Commitments - Studios and no Cleaning.

We regularly undertake Room Visits to bedrooms, kitchens, and communal areas to ensure standards of cleanliness are maintained. At least 24 hours’ notice will be given before these visits. Where the levels of cleanliness are not acceptable, you will be told what steps you should take and the date for a re-visit.

If room visits reveal a breach of your accommodation agreement, you’ll be given a reasonable opportunity to put things right.
 
If you fail to rectify matters made known to you, or if cleanliness continues to be below standard, staff may be employed to provide a cleaning service or put right other breaches, and you will be charged for this. Any costs will be added to your student account, which you can see by accessing your online statements via your iExeter account and clicking on the ‘Student Record’ and ‘Finance’ tabs.

Room visits will be carried out following your departure, but if you would like to have a room visit prior to departure then please contact your residence reception approximately one week before you intend to leave to see if this is possible.

After a room visit, you will be advised in writing if your room or flat has not been left in an acceptable condition and will be given the opportunity to remedy the situation within a given timescale. 

Please see the Cleaning charges document for more information.

All charges include an administration charge and VAT where applicable. Please note that the University is unable to store items for you and you will need to arrange for storage with a private company.

In some properties, mould can be an issue, but there are steps you can take to help prevent mould from growing.

Ventilation and air flow

Keeping the air circulating in your room can be the most effective thing in helping to prevent mould. You can do this by:

• Opening the window in your room for at least 10 minutes (and ideally for 30) each day. This will decrease the level of humidity, and help the stale air to be replaced by fresh air.
• Ensuring that the window vent is left open permanently (if your window has one) will also help with ventilation.
• Leaving a gap between your belongings and wall surfaces, especially external walls, will also help air to circulate and any moisture to dry up. 

Keep on top of condensation

Condensation (droplets of water) on and around windows is completely normal and happens when the weather grows colder, and the difference between the inside and outside temperature increases. If opening your window in the morning for 10-30 minutes doesn’t clear the window of fog and condensation completely, then wipe away any remaining moisture with some paper towels.

Cleaning

Keeping your bedroom furniture and carpets clean by dusting and vacuuming will help to prevent a build up of dirt and dust, which can stop mould from growing.

Showering

Keep the bathroom door closed during and after showering so that the steam doesn't enter the bedroom. 

Make use of the extractor fan - if you think that yours isn't working, then please report it to your Residence Reception.

Clothes Drying

Avoid drying clothes in your room, especially on a radiator, and instead use airers in the kitchen/lounge area or use the tumble dryers in the laundries.

Hopefully following these steps will help your room will remain free from mould, but if you are experiencing problems, please report it to your Residence Reception.