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IT Services Graduate Programme Structure
Choose from a range of roles to create your own path through IT Services.
Each placement is typically four months. Training and holiday would be taken across the entire programme.
The graphic below shows an example of how a Graduate Programme might look, depending on your skills and areas of interests. More placement examples with details of the sort of work and training involved are listed below.
Examples of Placements
Customer Service
You will learn:
- How service issues impact users
- Issues resolution
- How IT teams work together
- Structure of the IT Department
Training:
- University Induction
- Health & Safety, Information Governance, Equality Diversity and Inclusion
- ITIL Foundation
- Introduction to your IT Services Mentor
IT Partner
You will learn:
- How to manage stakeholders
- Align business need to technology solutions
- Embed IT within Business Strategies
- Advocate for customers
Training:
- Working alongside experienced team
- Business Relationship Management accreditation
Developer in Test
You will learn:
- The importance of specifications
- How to design and run a test plan
- How to present findings so issues are resolved
Training:
- use of tools such as JIRA and Confluence
Business Analyst
You will learn:
- How to understand and document the business-need
- How to perform stakeholder management
- How to gather and manage technical and non-technical requirements
- How to use the BA “toolkit” of diagrams and techniques appropriately to lead to an effective outcome
- How business analysis provides value to the business
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Training:
- Working alongside experienced team
- Experience in any and many parts of the organisation
- Using architectural artefact management software
- Using diagramming software to create artefacts
- Internationally recognised BA accreditation options
Project Coordinator
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You will learn:
- How business cases are prepared and approved
- Project management skills and processes
- Importance of governance in project management
- Risk management and reporting
Training:
- Working alongside experienced team
- Use of Project Management tools (Project Online)
- Prince2 project management
Associate Solutions Architect
You will learn:
- How architecture structures IT Services
- Role of technical design in projects and developments
- How strategy informs the technical approach
- The Service “Roadmap”
Training:
- Working alongside experienced team
- Use of Architecture tools and processes
- TOGAF